SIAM Benefits

Service integration and management (SIAM) is a management methodology that is growing in popularity in today's complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to:

• Improved customer satisfaction through a more professional approach to service delivery
• Improved IT services through the use of proven best practice processes
• Access to better resources and skills
• Manage multiple supplier effectively
• Achieving end to end SLA's
• Improved service to the customer organization
• Lower costs thorugh optimisation and best of breed services
• Flexiblity and scalability
• Improved quality at lower cost
• Working effectively in a SIAM organization
• Articulating the benefits of SIAM
• Understand process theory and have an awareness of common processes in a SIAM environment
• Understanding of SIAM tooling and data considerations
• Strong governance considerations for SIAM