Refund Policy

PM Expert's 100% SATISFACTION GUARANTEE

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us in advance at info@pmexpertgroup.com. Refunds will be made as per the policies mentioned below. We strive to maintain the highest standards of quality and as with everything we do at PM Expert, you get a 100% Satisfaction Guarantee.

POLICY A

Policy A applies to all PM Expert's courses under the categories of Data Science, Cloud Computing, BI and Visualization, Big Data, Programming, Web Development, Mobile App Development, Software Testing, Business Management, Digital Marketing, Finance, Database and Soft Skills Training.

Cancellations prior to the course

In case you're unable to attend the course and want a refund prior to the course commencement date, we will refund the full amount to you.

Withdrawals during the workshop

If you don't see the tremendous value you expected in our product, and you wish to withdraw within the first two hours, we will proceed with a 100% refund - no questions asked.

However, once you have attended more than two hours of the workshop, you will not be eligible for any refund.

Transfers to another batch

• You are free to change your batch at any point of time before the commencement of the workshop, at no extra charge.
• If for any reason you are unable to continue or complete the workshop, we would be happy to accommodate you in a different batch of the same course, at no additional cost.

POLICY B

Policy B applies to all PM Expert Courses under the categories of Agile Management, Project Management, DevOps, ITSM, Quality Management, IT Security, Risk Management and CompTIA.

For any cancellations by participants prior to the course:

Hours prior to course date % Refund you will receive Rescheduling charges Substitution charges
More than 48 hours 50% US$ 50 (India)
US$ 100 (Rest of the world) No extra charge
48 hours or within No refund US$ 50 (India)
US$ 100 (Rest of the world) No extra charge

POLICY C

Policy C applies to all Self-Paced Programs (E-Learning Programs) of PM Expert. Cancellations would be permitted as per -

Duration of E-learning videos viewed % Refund you will receive Is transfer to another E-Learning course permitted?
Less than 30 minutes 100% Yes
More than 30 minutes No refund No

If you wish to extend access to an e-learning program by a month, please write to us at info@pmexpertgroup.com and we will be happy to extend the program for a maximum period of one month. For extension beyond a month, you would need to pay 50% of the course price.

NOTE:

• All cancellation, rescheduling and substitution requests must be notified to us by email at info@pmexpertgroup.com.
• You are not eligible for refunds, if you have accessed and downloaded the course material.
• All refunds will be credited back to your account within 10-15 business days of the refund request.
• Refunds or credits for rescheduling the training cannot be issued for non-attendance.
• PM Expert may modify its refund policy at any time without notice, provided however that the refund policy in effect at the time of any transaction shall apply to such purchase despite any subsequent change in such policy.
• If you do not notify in writing about your cancellation or reschedule, or do not attend the training, you would not be offered a refund, nor the option to reschedule.

Cancellations or rescheduling by PM Expert

• PM Expert reserves the right to cancel or reschedule a course at any time, including but not limited to, insufficient registrations, trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.
• PM Expert is not liable for any direct, indirect, consequential, or special damages that may be incurred due to a cancellation of a scheduled class.
• You will not be charged for the training and will be offered full credit to a future workshop or full refund as per your preference.