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ITIL® courses on this page are offered by Ducis Management Consulting Private Limited ATO of AXELOS Limited. PRINCE2®is a registered trade mark of AXELOS Limited. All rights reserved. ("Examination fee included in the final price")
ITIL Certification Course Overview
This ITIL 4 foundation provides you with a thorough understanding of the ITIL 4 framework, practices and principles related to ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
Benefits
The certification can help those who require a basic understanding of the ITIL framework ,those who want to understand how ITIL can be used to enhance IT service management, IT professionals or others working within an organization that has adopted ITIL. However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management. The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.
Benefits of ITIL Training with PM Expert
Training from Accredited Trainers With many Success stories to share
Accredited Training Material
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Exam Vouchers for Foundation and Practitioner Exam
ITIL Sample Paper and Case Studies
ITIL 4 Foundation Course Curriculum
1. Basic Concepts of Service Management
Service Management
- Stakeholders in Service Management
- Service Consumer Roles
- Products and Services
- Service Offerings
- Service Relationships
- Value Outcomes, Costs, and Risks Service Relationships
- Risks
- Utility and Warranty
2. Four Dimensions of Service Management
Four Dimensions of Service Management
Dimensions of Service Management
Organizations and People
Information and Technology
Information and Technology Regulations
Selecting the Right Technology
Factors Influencing Technology
Cloud Computing
Partners and Suppliers
Organization Strategy
Value Streams and Processes
Processes
Factors Affecting Service Providers
3. The ITIL Service Value System
- Service Value System (SVS)
- Components of SVS
- ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
4. The Service Value Chain
The Service Value Chain Overview
- Plan Activity
- Improve Activity
- Engage Activity
- Design and Transition Activity
- Obtain or Build Activity
- Deliver and Support Activity
- Service Value Streams
5. ITIL Management Practices
General Management Practices have been adopted and adapted for service management from general business management domains (14 domains).
- Strategy management
- Portfolio management
- Architecture management
- Service financial management
- Workforce and talent management
- Continual improvement
- Measurement and reporting
- Risk management
- Information security management
- Knowledge management
- Organizational change management
- Project management
- Relationship management
- Supplier management
Service Management Practices have been developed in service management and ITSM industries (17 domains).
- Business analysis
- Service catalogue management
- Service design
- Service level management
- Availability management
- Capacity and performance management
- Service continuity management
- Monitoring and event management
- Service desk
- Incident management
- Service request management
- Problem management
- Release management
- Change enablement
- Service validation and testing
- Service configuration management
- IT asset management
Technical Management Practices have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services (3 domains).
- Deployment management
- Infrastructure and platform management
- Software development and management
ITIL Foundation Exam
Eligibility
This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
Pre-requisites
Learners need to possess an undergraduate degree or a high school diploma.
ITIL Foundation Exam Format
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) - 65%
- 60 minutes' duration Closed book.
Related Programs
ITIL 4 Managing Professional (ITIL MP) - Four Modules